Consumer feedback is one of the foundation blocks of improving business. It’s an idea that we at One Reverse Mortgage are proud to be behind. One of the most important ways we receive feedback is through the consumer review site, Trustpilot.
Trustpilot’s goal is to be the most trusted online review platform. By providing a space for conversation between customers and companies and a zero tolerance policy for fake reviews, Trustpilot allows users to feel more confident in the authenticity of its users’ critiques.
With a TrustScore of 9.6/10 as of 6/25/19, One Reverse Mortgage is proud to say we are among the highest rated reverse mortgage lenders on Trustpilot. Don’t just take it from us, hear what our family of clients had to say:
“Very impressed with One Reverse Mortgage, Ronnie was awesome in explaining all the details of a reverse mortgage in a clear manner that even I could understand. Super friendly people from start to finish. My loan [was] closed in 18 days which just blew me away. I did a lot of homework in choosing a [reverse] mortgage company to go with and One Reverse Mortgage had the best reviews and now I can see why. I would recommend this company to anyone without hesitation.” – Ken Crabtree, Client
At One Reverse Mortgage, our top priority is providing our clients the absolute best service. We don’t participate in broad stroke agendas that ignore each client’s unique and personal needs, but instead tailor your mortgage to the person that matters most – you. Our licensed specialists are here to guide you every step of the way toward your financial freedom so you can enjoy the best years of your life without worry. Donald Nelsen can attest to this experience:
“I was treated with respect and professionalism. They were almost always there to answer my phone calls. If I had to leave a message, I never waited more than 10 minutes for a return call. What I most appreciated was that after I shared with them the health problems my sweet wife is going through, they genuinely cared and (I truly felt) that they all went above and beyond to help me through the process. I can’t stress this enough…I don’t have words to express my heartfelt thanks to them for their kindness and compassion. They not only listened to me, but they heard me. I always felt as if I [was] their only client.” – Donald Nelsen, Client
One Reverse Mortgage is a Quicken Loans® company. Here at Quicken Loans we have a set of guidelines called ISMs. These guide our decisions and make us different than other lenders. One ISM is “Every client. Every time. No exceptions. No excuses.” Client service is of the utmost importance to us. Andrew Wren explains it best:
“At the end of the day [client service] is one of the biggest decisions ever! I will walk through this process with you shoulder to shoulder and we will make sure that when you put your head [on] the pillow at night this is the right move for your future. You worked extremely hard your whole life; now is the time to enjoy the safety and security of the life you made.” – Andrew Wren, Senior Director of Mortgage Banking at One Reverse Mortgage
Embarking on your retirement journey can be challenging, but we strive to be a compass to your best retirement. Every. Time.